Privacy Policy
Little Bears PlayCafe ("We") are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you
provide to us, will be processed by us. Please read the following carefully to understand
our views and practices regarding your personal data and how we will treat it. By visiting
littlebearsplaycafe.com, you are accepting and consenting to the practices described in this
policy.
Scope of Policy
This policy (together with the Terms) applies to your use of:
- The Little Bears PlayCafe website from which you can access your services;
Please note that this policy does not apply to third-party websites which you may access in
connection with your use of our services or to services or features which you sign up to
receive directly with a third party - please refer to the relevant third party's privacy
policy.
Information We May Collect From You
We may collect and process the following data about you:
Information You Give Us
You may give us information about you by filling in forms on our site
littlebearsplaycafe.com (our site) or by corresponding with us by phone, e-mail or
otherwise. This includes information you provide when you register to use our site,
subscribe to our service, book a play session, participate in social media functions on our
site, enter a competition, promotion or survey, and when you report a problem with our site.
The information you give us may include your name, address, e-mail address, phone number,
financial and credit card information, personal description, and photograph.
Information We Collect About You
With regard to each of your visits to our site, we may automatically collect the following
information:
- Technical information, including the Internet protocol (IP) address used to connect your
computer to the Internet, your login information, browser type and version, time zone
setting, browser plug-in types and versions, operating system and platform;
- Information about your visit, including the full Uniform Resource Locators (URL)
clickstream to, through and from our site (including date and time); products you viewed or
searched for; page response times, download errors, length of visits to certain pages, page
interaction information (such as scrolling, clicks, and mouse-overs), and methods used to
browse away from the page and any phone number used to call our customer service number.
Information We Receive From Other Sources
We may receive information about you if you use any of the other websites we operate or the
other services we provide. In this case, we will have informed you when we collected that
data that it may be shared internally and combined with data collected on this site. We are
also working closely with third parties (including, for example, business partners,
sub-contractors in technical, payment and delivery services, advertising networks, analytics
providers, search information providers, and credit reference agencies) and may receive
information about you from them.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us
to provide you with a good experience when you browse our website and also allows us to
improve our site.
Uses Made of the Information
We use information held about you in the following ways:
Information You Give to Us
We will use this information:
To carry out our obligations arising from any contracts entered into between you, us, and
hosts, and to provide you with the information, products, and services that you request from
us;
To provide you with information about other goods and services we offer that are similar
to those that you have already purchased or enquired about;
To provide you with information about goods or services we feel may interest you. If you
are an existing customer, we will only contact you by electronic means (e-mail or SMS) with
information about goods and services similar to those which were the subject of a previous
sale or negotiations of a sale to you. If you are a new customer, we will contact you by
electronic means only if you have consented to this. If you do not want us to use your data
in this way, please tick the relevant box situated on the form on which we collect your data
(the [order form OR registration form]);
To notify you about changes to our service;
To ensure that content from our site is presented in the most effective manner for you and
for your computer.
Information We Collect About You
We will use this information:
To administer our site and for internal operations, including troubleshooting, data
analysis, testing, research, statistical and survey purposes;
To improve our site to ensure that content is presented in the most effective manner for
you and for your computer;
To allow you to participate in interactive features of our service, when you choose to do
so;
As part of our efforts to keep our site safe and secure;
To measure or understand the effectiveness of advertising we serve to you and others, and
to deliver relevant advertising to you;
To make suggestions and recommendations to you and other users of our site about goods or
services that may interest you or them.
Information We Receive From Other Sources
We may combine this information with information you give to us and information we collect
about you. We may use this information and the combined information for the purposes set out
above (depending on the types of information we receive).
Disclosure of Your Information
We may share your personal information with any member of our group, which means our
subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159
of the UK Companies Act 2006.
We may share your information with selected third parties including:
Business partners, suppliers, and sub-contractors for the performance of any contract we
enter into with them or you.
Advertisers and advertising networks that require the data to select and serve relevant
adverts to you and others. We do not disclose information about identifiable individuals to
our advertisers, but we may provide them with aggregate information about our users (for
example, we may inform them that 500 men aged under 30 have clicked on their advertisement
on any given day). We may also use such aggregate information to help advertisers reach the
kind of audience they want to target (for example, women in SW1). We may make use of the
personal data we have collected from you to enable us to comply with our advertisers' wishes
by displaying their advertisement to that target audience.
Analytics and search engine providers that assist us in the improvement and optimisation
of our site.
Background check agencies for the purpose of authenticating your identity before entering
into a contract with you as a Host.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose
your personal data to the prospective seller or buyer of such business or assets.
If Little Bears PlayCafe or substantially all of its assets are acquired by a third party,
in which case personal data held by it about its customers will be one of the transferred
assets.
Where We Store Your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination
outside the European Economic Area ("EEA"). It may also be processed by staff operating
outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in,
among other things, the fulfilment of your order, the processing of your payment details,
and the provision of support services. By submitting your personal data, you agree to this
transfer, storing, or processing. We will take all steps reasonably necessary to ensure that
your data is treated securely and in accordance with this privacy policy and the GDPR.
All information you provide to us is stored on our secure servers. Any payment transactions
will be encrypted using SSL technology. Where we have given you (or where you have chosen) a
password which enables you to access certain parts of our site, you are responsible for
keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee the security
of your data transmitted to our site; any transmission is at your own risk. Once we have
received your information, we will use strict procedures and security features to try to
prevent unauthorised access.
Data Retention
Little Bears PlayCafe will keep data for as long as required by law or as required to fulfil
the original purpose for collecting the data.
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We
will usually inform you (before collecting your data) if we intend to use your data for such
purposes or if we intend to disclose your information to any third party for such purposes.
You can exercise your right to prevent such processing by checking certain boxes on the
forms we use to collect your data. You can also exercise the right at any time by contacting
us at info@littlebearsplaycafe.com.
Our site may, from time to time, contain links to and from the websites of our partner
networks, advertisers, and affiliates. If you follow a link to any of these websites, please
note that these websites have their own privacy policies and that we do not accept any
responsibility or liability for these policies. Please check these policies before you
submit any personal data to these websites.
As a Data Subject, You Have the Following Rights:
The right of subject access;
To have inaccuracies corrected;
To have information erased (the so-called “right to be forgotten”);
To prevent direct marketing (i.e., where marketing is directed to specific individuals);
To prevent automated decision-making and profiling;
Data portability;
The right to be informed;
The right to restrict processing; and
The right to object to processing.
If you wish to exercise any of these rights, you may do so by contacting Little Bears
PlayCafe at info@littlebearsplaycafe.com.
Changes to Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and,
where appropriate, notified to you by e-mail. Please check back frequently to see any
updates or changes to our privacy policy.